How to improve your conversion rate ?
How to boost your average basket ?
How to support your store managers in their management ?
How to check the implement of training sessions ?
The Mystery Shopper in order to
Improve your sales strategy
Keep your customers loyal while ensuring the quality of your service
Check the implementation on the field of your training
Federate your teams around common goals of quality
Help your teams to become more efficient
Develop action plans to turn a simple visit into an act of purchasing
A PROFESSIONAL MYSTERY SHOPPER
Investigator professional selected according to the profile of your customers among our investigators 2000
Trained in technical customers mysteries and seizure online
Individually briefed
Capable to return the key moments of his experience (verbatim)
Controlled through the proofs of purchase, the presence of controls in the questionnaires and verification of historical stores in your Database
Date of evaluation after each study and refocused if necessary through a new training
PERSONALIZED OF DOCUMENTS AND SYNTHETIC
Outlining precisely the experience of customer supplemented VERBATIMS QUALTY
Designed in collaboration with you according to your needs, shaped to your image. The questionnaires and documents restitution are CUSTOM
A PERSONALIZED ACCOMPANYING THROUGHOUT YOUR APPROACH QUALITY OF SERVICE
Writing a quality charter
Animation of pilot groups
Writing of scenarios
Realization of waves test with model restitution
… Winning the support of the network
… Determine the performance indices of education
2. MIRROR NETWORK
Conducting a survey on line with the network
… Communicate the rules of the game
… Optimize internal communication
3. VISITS AND CALLS MYSTERIES
Selection and brief individual investigators
Enter the grids on line
Points regular on the advanced and experienced field
Possibility to audit your competitors
4. PHASE RESULTS AS PAID
Results per site sent by mail and / or consulted on the Internet
Summaries national and regional
Benchmark against our database and / or competitors
Oral presentation
Intervention Convention
… Detect and advancing network performance
5. BAROMETER SATISFACTION
Further enquiries from customers
Quality perceived
… To relationship served the quality and perceived
6. TRAINING
Help the drafting of action plans
Detection of best practices
Training on specific areas for improvement
DOUGLAS
LYRECO
CAROLL
GRAND OPTICAL
ATAC
ATLAS
BRICOMAN
DE NEUVILLE
...
True PARTNER networks for over 20 years, we meet to refine your program quality services.
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